The Commonwealth Bank must do all it can to make its new EFTPOS machines accessible to blind and vision impaired Australians.
It is completely unacceptable that the Commonwealth Bank’s 75,000 new touchscreen terminals do not have a tactile keypad, meaning blind people cannot use them.
It is discriminating against 350,000 blind and vision impaired Australians and impacting the way they control their finances.
It is unrealistic to expect people to hand over their personal pin numbers so a transaction can be completed.
This is a matter of accessibility and it is clear that these new EFTPOS terminals are denying blind and vision impaired Australians access to many shops and restaurants that are using these machines.
I urge the bank to listen to the concerns of Blind Citizens Australia and work to make their machines accessible for everyone.
FRIDAY, 28 JULY 2017